ToughTrain
Weider Fitness Customer Support

Weider Fitness Customer Support

Weider Fitness supports its customers before buying to service. Know well about your dream Weider product by calling its customer care personals. There is a team of well trained and dedicated customer care to help you out with all possible solutions. If you have any query related to troubleshooting, service, parts replacement etc. call on its toll free customer care number from Monday to Friday 6am to 6pm MST and get instant help. You can even email for registering you query or complaint.

Contact Details

Head Office

Phone No : 1-800-435-3948
online@weider.com
Website :https://www.weider.com



guest
22 Comments
Inline Feedbacks
View all comments
Melissa
Melissa
April 13, 2021 8:19 am

Bought a home gym model number wesy19318.0 but only received box A I need box B with the hardware can I purchase that directly from you

sandrine
sandrine
April 13, 2021 8:18 am

Hello
I received a POWER TOWER weider. The upright A2 part is damaged, weld at the base bent and break at the end.
What should I do?
Thank you

Matthew
Matthew
April 1, 2021 4:59 am

Hi I purchased the xrs 50 from kohls and only box 1 of 2 shipped. Can I purchase box 2 from you directly?

Adam
Adam
March 17, 2021 1:13 am

Hello, i purchased a 40 lb dumbbell setup and the hex nut to hold the wights came stripped…. Is this possible to have a new one sent ? I purchased an aftermarket one but looks like the size will not fit your equipment

Amber
Amber
March 12, 2021 5:37 am

I need the hardware for the Weider 2980 X 214 Lb Stack Home Gym. Got box A but not Box B with the hardware. How do I order/buy this?

Frances
Frances
February 26, 2021 8:47 pm

I purchase a Weider 2980X from Kohls. I received both boxes, but while putting it together, we found that we are missing several parts. Per the part list, I need the 2 handles (part 11), the curl pad (part 14), the seat (part 15) and the backrest (part 16). I would really like to use my machine, but it is difficult, when you don’t have a seat.

Jason
Jason
February 24, 2021 5:31 am

During weider equipment assembly one M10 x 85mm Bolt has broken off were the Frame (1) attaches to the Front Leg (4). I need a new Frame (1), Front Leg (4) and one M10 x 85mm Bolt.

Jason
Jason
February 23, 2021 9:36 pm

During equipment assembly one M10 x 85mm Bolt has broken off were the Frame (1) attaches to the Front Leg (4). I need a new Frame (1), Front Leg (4) and one M10 x 85mm Bolt.

Tonya Jones
Tonya Jones
February 9, 2021 5:13 am

We ordered a weight system through Kohls. com and it was shipped by Weider Fitness. We received a Box A and it doesn’t have everything with it so we were wanting to know about the rest of the shipment.

James delagarza
James delagarza
February 8, 2021 5:20 am

I bought a wieder xrs 50 wesy24618.1 home gym and is missing all 3 cables how and where can I purchase replacement cables

Stephanie De La Cruz
Stephanie De La Cruz
February 2, 2021 5:13 am

I purchased a home gym (Model #WESY19318.1) from Kohl’s and there is a missing piece. It is arm cable (54) 7ft 5 in (227 cm)

Vela pat
Vela pat
January 14, 2021 3:56 am

I bought a weiber weight system 2890 from kohl’s and I am missing 2 weight so how am I suppose to get or buy them

Oliver Pandian
Oliver Pandian
December 17, 2020 5:48 am

Hi i purchased the Weider XRS 50 home gym WESY24618 from kohl’s and received it. The leg bumper is broken and missing.
Can you send Key no 60.

Cheemong Yang
Cheemong Yang
December 16, 2020 8:00 am

Hi i purchased the Weider XRS 50 home gym WESY24618 from kohl’s and received it today 12/10/2020 but i did not receive the weights for it. How do i go about getting the weights? Kohl’s have processed a refund for me but i have the gym without weights now. Do you sell the weight plates by themselves?

Pat martucci
Pat martucci
December 4, 2020 11:13 am

I purchased a Weider XRS 50 home gym from Kohl’s when it came the weights were missing it was only one box shipped. They refunded me for that now I have the base with no weights. They say they are no longer in stock. Can I purchase the weights from you?

Ernest L. Stewart Jr.
Ernest L. Stewart Jr.
November 10, 2020 1:18 pm

I purchased a Weider 2980x, the first step the Frame Assembly, the screws don’t line up for the Weight guides to stand straight upright. They are in an angle more like a 40 degree angle. How can we replace the “stabilizer” and the “base”? They don’t line up.

Thomas Rice
Thomas Rice
August 23, 2020 1:40 pm

Received Weider XRS 50, Model #: WESY24618.0, SN: NN320N0020933, as an employment anniversary gift.
During assembly, noticed that # 60 Leg Bumper was broken and #85 M4 x 25mm self-tapping screw was bent.
Please send replacement parts. Shipping address will be provided upon request.

Arnie Gonzalez
Arnie Gonzalez
July 25, 2020 5:52 am

I purchase a Weider bench/rack XRS 20 Model WEBE1486.0. Can you provide me with a user’s manual identifying the metal parts to assembly this bench. metal parts do not have a key number sticker on parts.

thank you

Gary Sullivan
Gary Sullivan
July 21, 2020 1:27 pm

I need a replacement part for my home gym.
It is 2980X, model: WESY19318.0 the serial number is KK540T1010904.
The needed part is key number 47, thin pulley.
Please advise how I may order this part. weiderservice.com does not seem to be active anymore.

marcel maillet
marcel maillet
July 7, 2020 5:04 am

Hi, i recently bought a weider xrs 20 model WEBE1486.0 when I opened the box it was missing the weight tube and all of the adjustment knobs.
can you help me

Ralph Williams
Ralph Williams
June 7, 2020 7:00 am

My question is: I received my Weider2980 Home Gym Feb. 26 and have assembled almost everything, but can’t seem to assemble the Cable Assembly. As a result, I haven’t been using it. It is just sitting there taking up space. I know you charge $240.00 to assemble the whole thing, but I only need the Cable Assembly assembled. I was wondering if since I have most of it assembled if I could get a cheaper price to have someone finish the Cable Assembly at a price less than the $240.00 to assemble the whole thing. Please reply. Thank you.

Glenn Sherwood
Glenn Sherwood
March 16, 2020 5:07 am

I was missing 4 spacers with my machine and I need someone local to finish setting it up. I have it altogether but the bottom cable seems to be a foot or more longer then it needs to be or maybe it’s the way I set it up. I’ve been going over it for weeks and so far I haven’t got to use it and may need to send it back.