AFG Fitness Customer Support
AFG fitness offers its customers with total customer support online for any kind of technical malfunctioning. The AFG fitness company is very much concerned in this matter to provide every possible assistance to its customers even after many years of buying.
There are customer care number for both sales as well as parts and tech support, where you can get online support or even can a technician visit by filling a service request form. Get your fitness equipment repaired for free for products under warranty while there are certain charges for out of warranty products. Note replacement of any damaged spare parts will be charged.
Contact Details
IMPORTANT MESSAGE FROM AFG FITNESS
All Advanced Fitness Group (AFG) products are now being sold and rebranded as Horizon Fitness.
Please visit the Horizon Fitness customer support page. All technical information and FAQs are relevant to your product.
For Troubleshooting
- All or some of the keys on the console do not work.
- Can´t acquire/read heart rate.
- Excessive static electricity/erratic heart rate readings.
- My running belt does not move.
- No console display.
- Running belt is loose, drifting or slipping.
- The banding straps were removed before Assembly Step 1 was completed.
- The elevation function is not working properly.
- The message “LUBE” or “LUBE BELT” scrolls across the console display window. The treadmill will not operate while the message is displayed.
- The message “SAFETY KEY OFF” scrolls across the console display window.
- Treadmill is making noises.
- Treadmill will stop and reset or running speed is erratic.
I recently hooked up my AFG 7.1 to Passport. Now the belt won’t run. How do I disconnect it all and stop using passport?
Hello, I have AFG Tredmill and the other day when you plug it in the power turns on and time continues but the belt itself does not run. Can you send me a number in Edmonton who looks after such problems
I have an AFG ellipitical. It looks like the model is 3.1AE. It has started making some loud rattling noises when I use it. What do I need to do? Thank you.
We bought AFG PRO, loved it, but know it seems that one of the bolts got lost, so we need a screw/bolt replacement. Contacted suggested support group(suppoet@advancedfitnessgroup.com) – of course no answer!!!!! Any suggestions? Thanks in advance.
I have a AFG AU 7.3 exercise bike.
Inside the console the part marked “data” is missing. What cable is this exactly and how do I go about finding a replacement?
Purchased your treadmill 12-2019 and have maintained belt ect however continue to get E7 error with treadmill completely stopping..why is this occurring?
The real roller of my AFG Sports 3.5At treadmill broke. Is it possible to buy a replacement part?
any way I can get an instruction manual for the 3.1 AT treadmill ??
rear pulley surrounding brake has broken. how do I get part to replace. can’t find it anywhere? second machine it happened to must be common. if I can’t replace part this time I will go with another manufacturer
warranty machine display not turning on when hit start
my AFG Sports 3.5at stops/Jam after about 0.75 miles and error on the displays shows E1. please advise.
I have an afg sport treadmill while using it stop running. Looking for a reputable technician to come out and take a look at it
Have a wobbling noise coming from inside vertical cavity
Would like a technician to visit and tell me what’s wrong
AFG 18.1 AXT
I would like to know the date of manufacture for treadmill 7.1AT since the date isn’t on the sticker. The S/N TM4281112BD00109.
I own an afg sport 3.5AT treadmill. I need to know which kind of silicone oil I need to lube the belt. Could you please give me a right brand of this oil to use on this model of treadmill?
I have an AFG fitness bike.
I have lost the adaptor to the bike.
I really like this fitness bike and want to use it but with no adaptor I am not to use it. If I can’t a adaptor I will have to get another fitness bike. So trying my best to possibly use this one gor my fitness. If you could possibly send me an adaptor I would really appreciate it.