Vision Fitness Customer Support

Vision Fitness Customer Support

Vision Fitness also provides excellent support to its customers. If you have any query related to service, troubleshooting, parts replacement, repair, etc. call on its toll free customer care number from Monday - Thursday 7:00AM - 7:00PM CST, Friday 7:00AM - 5:00PM CST and get instant assistance. You can also fax or email your problem and can also ask for technician support. Its dedicated and well trained team of customer support will help you with all possible solutions.

Contact Details

Head Office

Address : No. 999, Sec. 2, Dongda Rd. Daya Dist. Taichung City, 428 Taiwan, R.O.C.
Phone No : +886-4-25667100
Website :

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December 18, 2020 8:50 pm

Hi there, I have an H6200HRT eliptical machine, that is squeaking at the same point of rotation.
Please help!

It can be quite loud, and seems to change as I change the leveling of the machine.
Is there some “magic” in how to level or lubricate or … this machine?


Myron Silver
Myron Silver
February 18, 2021 5:20 am

I am inquiring about a repair on you vision R2200 exercise bike.
I need someone local to service it or use of your crank removal tool part number: ZMS2000030

January 5, 2022 1:58 pm

please can you help me i have a vision express x61000 cross trainer and the power cable at the bottom of the front machine is broken and it is not able to be used without it please can you advise me what to do

Stephen Gangi
Stephen Gangi
July 9, 2022 9:57 am

Our model# E3600HRT3 Serial# CB390303090158 bike purchased around November 2005 doesn’t power up when I start peddling. I was told there’s a 9v battery needs to be replaced and I’m having difficulty locating it, assuming that’s the problem.
Also is it possible to receive a pdf of the manual?

Robert Anzalone
Robert Anzalone
June 20, 2023 4:41 am

Purchased R2600htr from friend.
Petal straps we’re missing.
I ordered from you. Before they arrived
Previous owner located straps and gave them to me.
I need to return package that arrived today.