Marcy Fitness Customer Support
The customer support team of Marcy Fitness provides users with all the possible solutions online as well as physically. Before buying any equipment you can call its customer center and know well about its features, specification, warranty etc. If you have already own any machine and facing problem to use, then call on the customer care number and take the help of experts. To order any product too you can call on the same number.
Contact Details
Head Office
Address : 2801 S. Towne Avenue, Pomona, CA, 91766
Phone No : 1-800-999-8899
E-mail : info@marcypro.com
Website :https://www.marcypro.com/
hi, I have a marcy multi gym but my set up seems to be all wrong as it seems the cables don’t seem long enough
NS-908RP. How do I get the pulse to work?
I bought an elliptical machine in January, it comes with rechargable batteries for the display. Is it supposed to come with one less than there are spots for? I have filled in with a regular battery but it seems odd to me.
I am needing new pulleys as the ones in my Deluxe Diamond are not holding up as well as i thought they would…Please reach out. Thanks!
I need to know where and how I can get the chain and the little bar for the pull up’s
I am interested in purchasing a Marcy
MWM990 150lbs.stack home gym and have been unsuccessful in locating one
maybe you can help me or point me in the right direction. They are currently unavailable at Amazon
I don’t want to join anything. I just want to register my warranty. I received no satisfactory help!
I purchased a Marcy MWM-990 Home Gym on order # 1130041296 on 7/19/2020. I was notified through the website that it had been shipped through UPS and a tracking number was provided. According to the UPS tracking information, the shipment was 134 pounds. The weight stack alone is at 150 pounds in the Marcy specification. I sent an inquiry through the website yesterday regarding the discrepancy and have not received a reply. If the weight is so short of the total weight of the device, it would appear that something is missing. I would appreciate a reply to my question… Read more »
I recently purchase a NS40502R exercise bike ,and I am very happy with its overall performance. I arrived quickly. and was fairly easy to assemble in less than 2 hours. It functions as advertised and I highly recommend this bike and will be happy to answer specific questions about my experience with this great bike.
I ordered a machine and only got half the weight stack. I want the rest of my weight plates. Why would you only send half the weight plates? They weren’t lost they were never shipped.
I want to buy a fitness equipment in Mexico, I Need reference of Marcy fitness Mexico.
Is it Safe to buy.
Waiting your answer,
Best regards,
Monserrat
I ordered replacement cables for my Marcy PM 3000. I was told I’d receive an e-mail with shipping info. I haven’t received an e-mail or my cables. What do I need to do to expedite my order forward. I’ve missed 3 weeks of home workouts!
I have the NS-652 model and I can’t get the comptuer to work someone can help me.
Yes we purchase a Marcy MWM990 at Christmas and we lost all the information that came with it . Would you be able to send us them we love your gym and use it everyday glad we purchase it
thank you
I purchased a IMPEX Power house PHE9000.in Oct,2004 from Dicks sporting goods ,I have used it 3 times a week ever since,LOVE IT,Iam in need of 2 pulleys # 45,which do not spin freely,4 3/4 in diameter thanks
I warn anyone about trusting this Marcy store. I ordered the Marcy stationary bike 1 piece was missing in was told it was on back order never received there customer service do not follow through with the missing parts. My bike will not change from a hard to petals detention and they monitor does not work because of the missing wire. I will never buy from this company again
Buyers Beware!
I would agree. I bought one of their stationary bikes. It’s junk. No resistance at all. Its like pedalling air.
Cannot move the knob to adjust the tension on the pedal. Tried to unscrew and remove the pole to check cable but unable to. Need help, any tech to help me please?
I purchased a White Marcy foldable bike about 4 to 5 years ago. Love this bike I really do not want to buy another. The right pedal fell off and I can no longer thread it in, its like the hole grew. Would you be able to send me the right sized replacement. I purchased a 9/16 right pedal but it’s not big enough to thread through the hole. What should I do I really like this bike. Thanking you in advance.
My bike is pretty new, about 6 months old and it’s starting to act like there’s something wrong with it already. It makes this really bad clicking sound when i pedal. I m assuming this is something warranty should cover?
I have the opportunity to buy a Marcy recumbent bike NS-40502R from an overstock reseller. The bike is still in its original packaging. Would you honor any warranty for this item?
I bought the MWM-988 home gym. There is a safety issue with the left butterfly and front press base. The holes will not line up to insert the pin. This issue could create a dangerous condition for anyone using this attachment.
I bought a used Marcy Pro row NS-6070RW. I lose tension on the row/pull. It then takes about 5 pulls to regain full tension. Again the issue is on the row/pull movement. Not the return
I recently purchased the Marcy Magnetic Recumbent Exercise Bike from Amazon. A part on the seat support was damaged upon delivery and causes the seat adjustment to not work properly. Amazon told me to contact the manufacturer about replacing this particular part.
Purchased and assembled a Marcy ME-709 Recumbent Exercise Bike and the computer is not registering any data, only zeroes. It will scan through the various modes (time, speed, distance, calories, etc.), but no data changes (always zeroes, even after 5 minutes). I did the “reboot” suggested by another tech. Removed the batteries, disconnected the upper and lower computer wires, then reconnected the upper and lower computer wires and installed fresh, brand name batteries…..still no change. The tension appears to be working properly, as you can feel the difference when turning the tension knob. Do you have any advice or suggestions… Read more »
I have a Marcy cage set I bought 10 months ago and the cables on the outside weight support are very twisted and will not straighten up making the cables cracked and fragile. The plastic guides are also either stretched or broken.
I have a Marcy recumbent exercise bike and it is missing the rubber bushing at the end of the support Pole on the bottom . Can I order one from you how much are they?
I bought a marcy weight bench a little over 5 years ago and in a recent move I lost all the bolts/parts to assemble it. It their any way that I could only buy the bolts needed?
I have a diamond elite Smith machine, and I love the piece of equipment as a whole. The only thi g I have a complaint about is the lower cable pulley system has a VERY limited range of motion. I’m not tall by any means( 5’10”) and I can’t even stand up and do cable curls with this machine. My question is, Has marcy came up with a fix for this problem? Is there a new pulley configuration to solve this issue on this issue?
I purchased the 988 gym. I was wondering if you have a workout with pictures reps etc.. or maybe a good app
Hi, I have recently purchased a second hand multi gym and I need a column sleeve as one fell off. Is there any way I can order one ? I can send a picture if that helps
I’m trying to purchase a cable for my Marcy gym set
I bought a Marcy gym from walmart! It has missing and missing parts the big tin diagram u put behind it is dented! I got very far installing this then saw all this how do i get the stuff I need! How did this get packaged?
I’m looking to purchase a home gym system and wanted to know if assembly is available. I’m disabled and unable to build it myself.
I ordered the Marcy Diamond Elite MD-9010. I ordered it some time ago but just got around to building it. Once I started building the workbench I was unable to locate price number 8. I am trying to see if this can be mailed out?
I received an exercise bike that I purchased on Amazon and the seat is torn in two places. Please contact me for a refund.
I own a Marcy Diamond Elite home gym. The model number is MWB-4360. Unfortunately, I need to move from my home in Las Vegas, Nv back to Milwaukee, Wi. Since it too heavy for us to lift while assembled, what is the best way to partially disassemble it so it can be moved.
I need a new complete bolt part set and two cushion pads
I have a Marcy Diamond Smith Machine and I’m have issues with the cables. When using the pull downs the weights will stay stuck midway down
I purchased a Marcy Home Gym about 18 years ago. It is used 4 times a week and works great except for the stair stepper. One of the shocks is leaking. How/where can I buy a new set of shocks? Thanks for building a great product. FYI, I’m 73 and truly believe it keeps me going.
Our Marcy elliptical will now move both sides only in the exact same direction, parallel to one another. Both feet have to move forward at the same time, then back, not in a running motion as before
I have a piece of equipment that is model md-9010g and my wires for the pulleys are starting to fray. I need new ones but every time I call customer support it just will not go through it beeps and hangs up I can’t even get a hold of someone. My phone number is 717-507-5418 I need some replacement parts if possible
JUST OPENED THE BOXES OF MY MARCY DIAMOND FITNESS ANDTHE WEIGHTS DID NOT COME. THE PHOTO OF THE PRODUCT SHOW THE WEIGHTS. SHOULD I CLAIM AS MISSING PARTS?
I was gifted an Marcy home gym. I would like a workout chart that shows the different ways to use the equipment that I can display in my work out room. How do I get one of these sent to me?
Just opened the Marcy’s Diamond fitness equipment box and noticed that the weights did not come. The advertisement shows the weight. Should I open a claim to get these parts? Your prompt response is greatly appreciated.
Hello iv seen a marcy smith machine half rack with cable weight stacks for sale on face book .
How ever i would love this set up and was wondering where i could purchase one of these from in the uk
Could you help me understand how to set the monitor on the Marcy ME 709 recumbent bike? I want to set it to time only, but it continues to scan all the modes.
i just bought the Marcy Elite 9010 and i am missing a couple washers a one part . part 10 . it should have come with 3 #10 but i only had 2