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Exerpeutic Fitness Customer Support

Exerpeutic Fitness Customer Support

Exerpeutic Fitness is a well known fitness brand, aimed to provide better qualities and more features to the end users. When it comes to customer support, Exerpeutic leaves no stone unturned to provide satisfied support to its users. The dedicated team of customer support is always eager to help its customers with the best information and techical support. If you are willing to buy any Exerpeutic product or your Exerpeutic equipment at home is having any distrurbance then feel free to call on its toll free customer support number.

Contact Details

Address : Paradigm Health & Wellness, Inc., 1189 Jellick Ave, City of Industry, CA, 91748 USA
Toll Free Number For Support : 1-626-810-2100
For Product Registration : Visit
For Query : Visit
Tel : 626-810-2100



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Ray Briggs
Ray Briggs
September 23, 2013 9:55 pm

Need replacement parts for Exerpeutic Model 97670

No. 72 Sensor & No. 47 Running Belt

Paul Goodwin
Paul Goodwin
November 28, 2015 6:02 am

Is there any place in the Los Angeles area where I can test ride an Exerpeutic bike?

Pat Rogers
Pat Rogers
April 4, 2016 6:41 pm

What is your recommended model for a person only 5′ tall?
Thank you

Timothy James Mize
Timothy James Mize
December 28, 2016 1:52 am

What size mat is best for the 1000xl on a carpeted floor? My handicap problem makes easy for me to fall. Would a mat help with this? What size and quality should I get? thanks!

Patrick Patterson
Patrick Patterson
May 22, 2017 4:05 pm

How do I lower the preset tensioner? The elliptical is for my wife and it is too stiff. I tried to lengthen the turnbuckle in the tension adjustment but it is still way too tight.

Gerald Markott
Gerald Markott
July 14, 2017 3:00 pm

On June 25, I went on my recumbent bike to exercise. When I sat and leaned back the weld on the seat broke causing me to fall back and hit my head and elbow on the concrete basement floor. I called the Service Dept the following day. I spoke with A Rep named Steve. He said he would send out a box after he received pictures. He also said the company would pay for shipment and then send me a new Ex Bike. I can not reach him and all I get are auto responses. I am very frustrated with… Read more »

Gerald Markott
Gerald Markott
July 14, 2017 3:01 pm

Don’t know yet although your service dept. would get a very low rating.

W. Lewis
W. Lewis
February 12, 2018 4:34 am

My bike beeps every 15 minutes for no reason. It’s not the same beep it makes when my timer lets me know I’m finished; just one lone beep every 15 minutes. Any ideas why?

Howard Smith
Howard Smith
May 23, 2018 5:05 am

I bought a new Exerpeudic Teeter that rotates 180 degrees. The first time I used the teeter, I rotated 180 degrees and could not pull my self back up. I ankles were locked in the brackets and I could not exit the device. I was stuck upside down with the blood rushing to my head. If my wife had not been close by to help me, I don’t know what would have happened. I was definitely in panic mode. The device is heavy but I had no idea it would not bring itself upright with me pulling on the handles.… Read more »

Susan Elaina Brown
Susan Elaina Brown
July 2, 2018 4:45 am

RE; Exerpeutic Folding Magnetic Upright Bike with Pulse
I am 5’3. Will I be able to reach the pedals with comfort? Does the bike make any sounds such a unwanted beeps or clicks while pedaling? Thank you.

zahir Khokhar
zahir Khokhar
November 15, 2018 5:22 am

I purchased upright bike from Walmart. The nuts on the pedals don’t screw on. Please send new pedals with nuts to they can be tightened all the way.

Flora M Sanders
Flora M Sanders
February 9, 2019 9:37 pm

I have an Exerpeutic treadmill I bought a few years ago. I’m not sure of exact date. Unfortunately, I have not used it much. I got on it recently and it will not start. I checked the plug and changed plugs, but nothing works. Do you have any advice on help with replacement. I did not register it.

James Taylor
James Taylor
May 31, 2019 11:40 am

I have an Exerpeutic Folding Magnetic Upright Exercise bike which I like very much. But now with about 240 miles on it, it has started to make a clanking noise once per revolution. How do I fix this, please? Thanks. Jim Taylor

Lisa Washington
Lisa Washington
March 2, 2020 12:12 am

I have an exerpeutic elliptical and the bold to one of the pedals is stripped. I need to know where to order another so I can start my workouts again. Please let me know who I can call to order one.
Lisa

Sharyn
Sharyn
April 11, 2020 2:18 pm

I am interested in an exerpeutic stationary bike and would like to speak to someone about which model I should buy. I live in Canada. Thx

Michelle Aldinger
Michelle Aldinger
June 24, 2020 4:56 pm

I purchased the Exerpeutic Gold Heavy Duty Foldable Exercise bike. The seat dips down too much in the front so it feels like you are leaning forward to the point of falling off. Is this a defect? I am unable to find a way to adjust the seat. If it is a defect how do I exchange? When you call the customer service phone number it just rings and rings. Is there a better phone number than 626-810-2100?
Thank you

Stephen
Stephen
August 11, 2020 5:25 am

I love the folding magnetic exercise bike with pulse purchased on Amazon. However, I do have one issue/question and that involves the console. I am having some back issues and my first ride was a slow pace for 30 minutes on resistance level number 1. According to the console, I had covered about 6 miles and I had burned up 300+ calories. No way…those displayed numbers are way too high. I don’t burn up nearly that many calories at the gym on the lifecycle during a much tougher workout. Guess I have to live with this major inaccuracy. I cannot… Read more »

Eugene Humrighouse
Eugene Humrighouse
December 12, 2020 5:55 pm

I just bought a new Therapeutic upright Bike with pulse.
Just tried it for the first time and the resistance knob doesn’t change the tension at all.
Help Please !
Brad Humrighouse

Eugene Humrighouse
Eugene Humrighouse
December 16, 2020 8:05 am

I just received my new Therapeutic Upright Exercise bike with Pulse. The tension knob does not chenge the tension.
Help Please L

Dena
Dena
December 31, 2020 6:14 am

May I please get an owners manual for a bike, recumbent I think.
Two numbers are next to the bar codes: 8 90598 01200 0 and 118064212000325

Margie Smith
Margie Smith
January 4, 2021 10:53 pm

How can I get through to someone at your company for help with the problem we are having with the stationary folding bike we purchased for our son in December. The seat is very uncomfortable and he can only ride it for a short time. I tried twice to E-mail you and both times failed and recommended we try another way. So here it is HELP!

margie smith
margie smith
January 5, 2021 5:26 am

We purchased the Exerpeutic Gold Folding stationary bike for our son who weights 380lbs. He says the seat is very uncomfortable after about ten minutes. Is there another type of seat he can purchase or he still has time to return it. What should we do?

Lee Palencar
Lee Palencar
January 18, 2021 5:46 am

Hi. I need a replacement front roller (#46) for my Exerpeutic Walk to Fit 1010 Treadmill but I have no idea how to get one. Can you help me? Thank you. Lee Palencar

Ron Carpol
Ron Carpol
January 19, 2021 5:11 am

My exerpeutic stationary bike works great! Question about the DISTANCE reading. When it says, for example: 19.0, does that mean I rode 19 MILES?

Tony
Tony
January 19, 2021 5:11 am

I have a Exerpeutic folding magnetic upright bike w/pulse. I’ve attempted to contact your company several times with no luck. My question to you i’m looking to replace the seat that originally came with my bike. Please let me know how I can purchase a replacement seat for my bike.

Bob Willis
Bob Willis
January 21, 2021 3:26 pm

I purchased an exerpeutic recumbent 1111 900XL . I like the bike but even at the very lowest resistance setting the resistance is too high. If you adjust the nut on the cable can you reduce the resistance. My wife wants to use the bike too, but there is too much resistance. This has been an issue since day 1.

Thanks

Jin Eom
Jin Eom
February 15, 2021 6:08 am

How to assemble Exerpeutic TF1000 400LB Capacity Treadmill with Incline

debraanne
debraanne
February 18, 2021 5:21 am

Brought exerpeutic bike H1200 in 2017 neeed replacement seat
Amazon doesn’t have one that fits also the part that keep
Track of speed etc can i get replacement parts

Hoa Sullivan
Hoa Sullivan
March 3, 2021 5:21 am

I have requested for missing parts on a new recumbent bike purchase twice using the form And Emailing it but no one has returned my calls or sent out any of the parts. I have a brand new bike that I can’t even use because I received It with missing parts

Justin Hughes
Justin Hughes
March 3, 2021 4:58 pm

After 6 months, the resistance for my Exerpeutic upright bike became inconsistent and now there is no resistance. The dial no longer works. Help please.

Shirley Johnson
Shirley Johnson
April 1, 2021 4:58 am

Do you have any latex-free treadmills?

trterl
trterl
April 13, 2021 8:20 am

i have bought and love my Exerpeutic 500 XLS Foldable Magnetic Upright Bike last september and use it almost everyday. i’ve recently noticed some ‘liquid’ under 003 Rear Stabilizer Ø50×1.5tx550L (the rear base). Does this model have any fluids inside that can leak? i am hoping that it is just sweat. thank you.

Angelo Baniago
Angelo Baniago
May 8, 2021 2:23 am

Where can I get a tension control knob to replace the one missing from my stationary bike?

annabelle
annabelle
June 1, 2021 7:06 am

Just bought 500 xlr recumbent bike, assembled everything but how come speed, time etc. doesn’t work at all. It shows only zeros. Pls. I need help

starquinney
starquinney
July 22, 2021 5:28 am

my recumbent bike has developed a thumping sound at the top of the rotation of one side. There are no loose connections and it develops after about 15 minutes of use. Suggestions please

Linda Green
Linda Green
October 28, 2021 5:47 am

We bought Exerpeutic 1000 High-Capacity Magnetic Recumbent Exercise Bike with Pulse from Walmart May 9, 2021. Until last week it has worked well. The last week it has been harder and harder to pedal. There is a clunking noise. It is still under warranty but I have no paper work for it. What do I do to get it taken care of?

leeschacter
leeschacter
November 8, 2021 6:29 am

I need to replace the computer for my model 1200 folding upright bike I think the part number is 8141 Is it available and how do I get one?

Lucie Rancourt
Lucie Rancourt
March 10, 2022 6:52 pm

I ordered the ” Exerpeutic Gold 525XLR Folding Recumbent Exercise bike” through Amazon on December 27th and have been using it since it’s been delivered. Unfortunately, the strap on the right pedal snapped when I tried to put my foot in. Would you be able to send me a replacement? Please, see the link above from Amazon.

Michelle
Michelle
May 4, 2022 3:56 am

I recently purchased a “Exerpeutic Gold 525XLR Folding 400 Lb Maximum Capacity Recumbent Exercise Bike” I am trying to find replacement parts for the screen/batterybacking/resistance rotar. If someone could get back to me with how I can get ahold of parts that would be wonderful. For reference this was purchased March/30/2022.

Michele Costa
Michele Costa
May 5, 2022 2:10 pm

I bought a bike on Amazon that is not working, and after trying to assist me for a while they passed on your contact information as they couldn’t determine why our bike isn’t working.
We have a Exerpeutic Folding Magnetic Upright Exercise Bike with Pulse. The display menu shows all 0’s and doesn’t change. We have replaced the batteries, and have also removed the unit at the top to ensure that the wires are connected which they are. Can you please help us with this. We purchased it just 3 months ago.

Alma Martinez
Alma Martinez
June 19, 2022 4:56 am

Need a battery for exerpeutic 4000 magnetic bike.

Jennifer Penny
Jennifer Penny
July 25, 2022 7:42 am

I have a TF 1000 treadmill and am looking for a replacement rear roller. Do you sell these parts and how much will it cost?