Exerpeutic Fitness Customer Support
Exerpeutic Fitness is a well known fitness brand, aimed to provide better qualities and more features to the end users. When it comes to customer support, Exerpeutic leaves no stone unturned to provide satisfied support to its users. The dedicated team of customer support is always eager to help its customers with the best information and techical support. If you are willing to buy any Exerpeutic product or your Exerpeutic equipment at home is having any distrurbance then feel free to call on its toll free customer support number.
Contact Details
Address : Paradigm Health & Wellness, Inc., 1189 Jellick Ave, City of Industry, CA, 91748 USA
Toll Free Number For Support : 1-626-810-2100
For Product Registration : Visit
For Query : Visit
Tel : 626-810-2100
Need replacement parts for Exerpeutic Model 97670
No. 72 Sensor & No. 47 Running Belt
Is there any place in the Los Angeles area where I can test ride an Exerpeutic bike?
What is your recommended model for a person only 5′ tall?
Thank you
What size mat is best for the 1000xl on a carpeted floor? My handicap problem makes easy for me to fall. Would a mat help with this? What size and quality should I get? thanks!
How do I lower the preset tensioner? The elliptical is for my wife and it is too stiff. I tried to lengthen the turnbuckle in the tension adjustment but it is still way too tight.
On June 25, I went on my recumbent bike to exercise. When I sat and leaned back the weld on the seat broke causing me to fall back and hit my head and elbow on the concrete basement floor. I called the Service Dept the following day. I spoke with A Rep named Steve. He said he would send out a box after he received pictures. He also said the company would pay for shipment and then send me a new Ex Bike. I can not reach him and all I get are auto responses. I am very frustrated with… Read more »
Don’t know yet although your service dept. would get a very low rating.
My bike beeps every 15 minutes for no reason. It’s not the same beep it makes when my timer lets me know I’m finished; just one lone beep every 15 minutes. Any ideas why?
I bought a new Exerpeudic Teeter that rotates 180 degrees. The first time I used the teeter, I rotated 180 degrees and could not pull my self back up. I ankles were locked in the brackets and I could not exit the device. I was stuck upside down with the blood rushing to my head. If my wife had not been close by to help me, I don’t know what would have happened. I was definitely in panic mode. The device is heavy but I had no idea it would not bring itself upright with me pulling on the handles.… Read more »
RE; Exerpeutic Folding Magnetic Upright Bike with Pulse
I am 5’3. Will I be able to reach the pedals with comfort? Does the bike make any sounds such a unwanted beeps or clicks while pedaling? Thank you.
I purchased upright bike from Walmart. The nuts on the pedals don’t screw on. Please send new pedals with nuts to they can be tightened all the way.
I have an Exerpeutic treadmill I bought a few years ago. I’m not sure of exact date. Unfortunately, I have not used it much. I got on it recently and it will not start. I checked the plug and changed plugs, but nothing works. Do you have any advice on help with replacement. I did not register it.
I have an Exerpeutic Folding Magnetic Upright Exercise bike which I like very much. But now with about 240 miles on it, it has started to make a clanking noise once per revolution. How do I fix this, please? Thanks. Jim Taylor
I have an exerpeutic elliptical and the bold to one of the pedals is stripped. I need to know where to order another so I can start my workouts again. Please let me know who I can call to order one.
Lisa
I am interested in an exerpeutic stationary bike and would like to speak to someone about which model I should buy. I live in Canada. Thx
I purchased the Exerpeutic Gold Heavy Duty Foldable Exercise bike. The seat dips down too much in the front so it feels like you are leaning forward to the point of falling off. Is this a defect? I am unable to find a way to adjust the seat. If it is a defect how do I exchange? When you call the customer service phone number it just rings and rings. Is there a better phone number than 626-810-2100?
Thank you
I love the folding magnetic exercise bike with pulse purchased on Amazon. However, I do have one issue/question and that involves the console. I am having some back issues and my first ride was a slow pace for 30 minutes on resistance level number 1. According to the console, I had covered about 6 miles and I had burned up 300+ calories. No way…those displayed numbers are way too high. I don’t burn up nearly that many calories at the gym on the lifecycle during a much tougher workout. Guess I have to live with this major inaccuracy. I cannot… Read more »
I just bought a new Therapeutic upright Bike with pulse.
Just tried it for the first time and the resistance knob doesn’t change the tension at all.
Help Please !
Brad Humrighouse
I just received my new Therapeutic Upright Exercise bike with Pulse. The tension knob does not chenge the tension.
Help Please L
May I please get an owners manual for a bike, recumbent I think.
Two numbers are next to the bar codes: 8 90598 01200 0 and 118064212000325
How can I get through to someone at your company for help with the problem we are having with the stationary folding bike we purchased for our son in December. The seat is very uncomfortable and he can only ride it for a short time. I tried twice to E-mail you and both times failed and recommended we try another way. So here it is HELP!
We purchased the Exerpeutic Gold Folding stationary bike for our son who weights 380lbs. He says the seat is very uncomfortable after about ten minutes. Is there another type of seat he can purchase or he still has time to return it. What should we do?
Hi. I need a replacement front roller (#46) for my Exerpeutic Walk to Fit 1010 Treadmill but I have no idea how to get one. Can you help me? Thank you. Lee Palencar
My exerpeutic stationary bike works great! Question about the DISTANCE reading. When it says, for example: 19.0, does that mean I rode 19 MILES?
I have a Exerpeutic folding magnetic upright bike w/pulse. I’ve attempted to contact your company several times with no luck. My question to you i’m looking to replace the seat that originally came with my bike. Please let me know how I can purchase a replacement seat for my bike.
I purchased an exerpeutic recumbent 1111 900XL . I like the bike but even at the very lowest resistance setting the resistance is too high. If you adjust the nut on the cable can you reduce the resistance. My wife wants to use the bike too, but there is too much resistance. This has been an issue since day 1.
Thanks
How to assemble Exerpeutic TF1000 400LB Capacity Treadmill with Incline
Brought exerpeutic bike H1200 in 2017 neeed replacement seat
Amazon doesn’t have one that fits also the part that keep
Track of speed etc can i get replacement parts
I have requested for missing parts on a new recumbent bike purchase twice using the form And Emailing it but no one has returned my calls or sent out any of the parts. I have a brand new bike that I can’t even use because I received It with missing parts
After 6 months, the resistance for my Exerpeutic upright bike became inconsistent and now there is no resistance. The dial no longer works. Help please.
Do you have any latex-free treadmills?
i have bought and love my Exerpeutic 500 XLS Foldable Magnetic Upright Bike last september and use it almost everyday. i’ve recently noticed some ‘liquid’ under 003 Rear Stabilizer Ø50×1.5tx550L (the rear base). Does this model have any fluids inside that can leak? i am hoping that it is just sweat. thank you.
Where can I get a tension control knob to replace the one missing from my stationary bike?
Just bought 500 xlr recumbent bike, assembled everything but how come speed, time etc. doesn’t work at all. It shows only zeros. Pls. I need help
my recumbent bike has developed a thumping sound at the top of the rotation of one side. There are no loose connections and it develops after about 15 minutes of use. Suggestions please
We bought Exerpeutic 1000 High-Capacity Magnetic Recumbent Exercise Bike with Pulse from Walmart May 9, 2021. Until last week it has worked well. The last week it has been harder and harder to pedal. There is a clunking noise. It is still under warranty but I have no paper work for it. What do I do to get it taken care of?
I need to replace the computer for my model 1200 folding upright bike I think the part number is 8141 Is it available and how do I get one?
I ordered the ” Exerpeutic Gold 525XLR Folding Recumbent Exercise bike” through Amazon on December 27th and have been using it since it’s been delivered. Unfortunately, the strap on the right pedal snapped when I tried to put my foot in. Would you be able to send me a replacement? Please, see the link above from Amazon.
I recently purchased a “Exerpeutic Gold 525XLR Folding 400 Lb Maximum Capacity Recumbent Exercise Bike” I am trying to find replacement parts for the screen/batterybacking/resistance rotar. If someone could get back to me with how I can get ahold of parts that would be wonderful. For reference this was purchased March/30/2022.
I bought a bike on Amazon that is not working, and after trying to assist me for a while they passed on your contact information as they couldn’t determine why our bike isn’t working.
We have a Exerpeutic Folding Magnetic Upright Exercise Bike with Pulse. The display menu shows all 0’s and doesn’t change. We have replaced the batteries, and have also removed the unit at the top to ensure that the wires are connected which they are. Can you please help us with this. We purchased it just 3 months ago.
Need a battery for exerpeutic 4000 magnetic bike.
I have a TF 1000 treadmill and am looking for a replacement rear roller. Do you sell these parts and how much will it cost?
JUST PURCHASED ON AMAZON AND I’M HOPING THAT YOU COULD GET IT SHIPPED OUT TODAY, FRIDAY, SO MY TWO STRONG SONS COULD HELP ME PUT IT TOGETHER OVER THANKSGIVING WEEKEND WHEN THEY WILL BE HERE! :-) ORDER # 114-4789920-5122600
I just opened my recumbent exercise bike just to see frayed wiring and no hardware set. I was told that the exercise bike has been discontinued. I was told several things and now my mom is out $3-$400! Please help me solve this issue. This is the only workout I can do per doctor orders.
I own a stationary bike from exerpeutic. It looks like your current Exerpeutic folding magnetic upright exercice bike. The serial number is : 120087612000120. It seems like the breaking pads within the tension mecanism are worn out. I would like to know if it is possible to buy these pads for replacement from Exerpeutic and what would be the price please. You can send me the info on my e-mail address.
I am devastated I wanted to know if I can please have the top part (the digital read) replaced of the Exerpeutic stand up bike as the top part broke on me because I lost my balance and grabbed the middle part and broke it! It’s my sons bike and he was kind enough to let me use it for rehabilitation reasons because I was hit by a car as a pedestrian and just had surgery a few months ago and can’t fully walk as of yet so the doctor recommended my to bike! I am devastated and would appreciate… Read more »
I recently purchased the 500XLS bike from Amazon last week and it appears that the tension is not working. Level 1 is the same as level 8 no difference in tension. Please advise.
I have an exerpeutic gold recumbent exercise bike. The right pedal is broken, but I can’t seem to get a replacement anywhere.. I use this bike every day and it has been a great help in relieving my arthritis. Could you supply a replacement right pedal please.
My exerpeutic bike has no tension. Even when I turn the knob it has no tension.
Obtain almost new Exerpeutic 1111 900XL with out Owner Manual. Need the instruction to operate the Computer. Tried to down load and print page 17 with NO success. Can you help
gideon_lapushin@att.net
Thanks in advance,
Gideon Lapushin