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Impex Fitness Customer Support

Impex Fitness Customer Support

Impex Fitness leaves no stone unturned to provide its customer with the best support. The well trained and highly experienced customer care team of Impex Fitness put all its effort to help its customers. Call From Monday-Friday, 9am- 5pm or fill a query form to repairments, parts order, service or online support.

Call on its toll free customer care number to know in details about your desired fitness machine. Get service and also get repaired your Impex Fitness equipment parts by registering or putting an email on the customer support department. For ordering your desired Fitness equipment also you can call on the same toll free customer care number.

Contact Details

Head Office

Address : 2801 S. Towne Avenue, Pomona, CA - 91766
Phone No : 1-800-999-8899
info@marcypro.com
Website :https://www.impex-fitness.com/

Registration

For Product Registration :Visit



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Norman Hegemann
Norman Hegemann
February 22, 2021 11:17 am

I purchased a Marcy mini cycle NS-912. The two holes in the crank assembly are to small for the M8 x 1 3/8″ carriage bolts to fit in. The bolts have to fit in the carriage assembly to be bolted onto the Main Frame. Poor workmanship when that escapes the notice of any quality control. This is probably not the only case this has happened.

Norman Hegemann
Norman Hegemann
February 20, 2021 9:34 pm

I purchased a Marcy NS-912. The two holes in the crank assembly are to small in diameter for the M8 x 1 3/8 carriage bolts to fit. Please contact the plant in China where this product is made and tell them it would be pretty simple to check this out before shipping.

Frank Frigy
Frank Frigy
February 15, 2021 6:11 am

Good afternoon. I purchased the Marcy MWM-990 from Dunhams Sports 3/07/2020. I really enjoy this product and being 63 yrs old it is perfect for my needs. I would like a price to purchase a new lat bar #18 and a set of new handle grips #75 to replace my current bar which has a small crack at the weld. I dont want to chance getting hurt if it does break. Please send me a price to replace including shipping. Thank You. Frank Frigy

Roland Beaubien
Roland Beaubien
February 12, 2021 5:10 am

I require two bolts that hold the seat to the frame. In the manual they are described as #8 M8x5/8″ Allen Bolt
My Recumbent Bike is Model ME-709
How can I obtain the bolts.

Robert A. Kelly
Robert A. Kelly
February 2, 2021 10:28 pm

I have one of your Magnetic-Resistance Recumbent bike NS-40502R. It worked fine for a good while, but now I can feel a thumping in the right pedal when it comes to the top of the arc. Also a small jerk when it comes to that position. What’s causing this, and how can it be fixed?

Paul Cheatham
Paul Cheatham
January 27, 2021 10:42 am

I have the model # SM-4033 Smith Machine.
according to the owners Manuel part # 38 Angles Doubble Floating Pully Bracket WAS NOT included in any of the five boxes . I need that part, also; l am interested in purchasing the following parts :
105 Cable Pully Cable L=462″ (1)
106 Weight trolley cable L=189″ (1)
107 Weight Trolly Connector Cable L=72″ (1)
108 Upper Cable Pully Cable L=132″ (1)
109 Butterfly Cables L=122″ (2)
125 Rubber Bumpers 03 1 /8″ X 02″ (8)

Al Westerfield
Al Westerfield
January 22, 2021 5:12 am

Purchased a Marcy ME-706, and am assembling it. However, the cover for the sliding tube (23L, 23R) came so tightly forced together that I am unable to pry them apart. Suggestions? If not, can you send me separated parts? 6766 W. Copperwood Way,, Tucson, AZ 85757

Robert martin
Robert martin
December 31, 2020 6:20 am

My name is Robert martin I have been trying to reach you all For the past couple of days Receive exercise equipment that was damage Can I get in touch with you I am going to return it

Nettie Galvan
Nettie Galvan
December 8, 2020 1:29 am

I have a MWM-988 and need the upper and lower cables.

Lee Robida
Lee Robida
December 5, 2020 3:36 pm

Just received from Walmart our Impex Marcy Recumbent Bike # ME-709 and following instruction on page 7/ diagram 2, I am not able to get the (Fitting to sit on top of the bracket). I am able to get the end of the tension cable to fit into the clamp of the cable coming up from Main Frame, but when I go to position the fitting from the upper cable on the Front Post, there is NOT enough slack to allow the fitting to slide over the top of the bracket and then allow the fitting to slide down. I… Read more »

ed
ed
October 30, 2020 6:57 am

bought a marcy ns1201r on 5/20……have a thumping coming from the right side of the wheel…….sounds like it is getting louder, any help with this would be appreciated or led to a source that can
thanks
ed

Sherry
Sherry
October 21, 2020 5:20 am

My Marcy JX-650W is reading code E02. It was working fine, I showed my Mother how the safety cord works so she’s not afraid. Once I pulled it, the treadmill stoped and now it won’t work. Please help

Sherry
Sherry
October 20, 2020 2:00 am

I just set up the Marcy JX-650W treadmill for my mother. She was walking on it and I explained how the safety cord worked. If she falls, it will stop the treadmill. So I showed her. And now the treadmill will not work. It’s reading E02. I have no idea what to do!

turkia abdelal
turkia abdelal
August 26, 2020 4:56 pm

i got a mercy multifunctional home gym delivered on aug 24th
order number 112-3038393-5249839
order total $ 830.00
i found one of the weights can not fit into the bar can we replace it

Michael Kirkmeyer
Michael Kirkmeyer
August 12, 2020 5:15 am

Purchased a Turbine Rower NS-6050RE. The damper does not close entirely, nor fully open. the opening ranges form 1 inch-3 inches. Also, explain resistance difference between open and shut. Problem 2 The readout screen never shuts off. It’s on, when there is no rowing activity.

David Jonathon Lewis
David Jonathon Lewis
July 26, 2020 2:03 am

i have recently purchased what i believe to be an impex 3000 smith machine with peck deck and i am in need of a full replacement on the cables to restore this to its original state can you help please.
sincerely David Lewis

svolpe
svolpe
July 17, 2020 7:16 am

I would like to return the kettlebell that I ordered. It is not what I thought it would be.

Janet Wolf
Janet Wolf
July 14, 2020 12:15 am

Distance and speed changed to kilometers and kilometers per hours. How do I change them back to miles and mph?

virgil nikolas
virgil nikolas
June 22, 2020 7:40 am

Purchased DBR-56 from amazon on 6/19/2020. Product delivered on 6/20/2020 with no hardware package. Would like hardware package ASAP sent to: Virgil Nikolas
1420 20th ave. # 202
Longview Washington 98632 Thank You.

Lynn Rosa
Lynn Rosa
June 1, 2020 6:05 am

I just got a ME-706. Love it. My only problem is my shoe size is to large for the pedals. I’m ordering new ones that have
a larger foot pad. I need to know if the shaft is 1/2″ or 9/16″ diameter.

Linda Roberts
Linda Roberts
May 7, 2020 4:30 am

After reading the Impex Fitness Manual, I understood that the LCD screen would time-out after 4 minutes. However, if I want to readjust the seat after starting my program, the screen times-out as soon as I stop pedaling and I have to reset my program all over again. Is this the way it is supposed to work?

Derek R Conliffe
Derek R Conliffe
April 19, 2020 2:39 am

I JUST BOUGHT A XJ-3220 ON MARCH 28 ,2020 AND BOTH PEDALS ARE BROKEN ALREADY HOW CANI GET REPLACMENT ONES MY ORDER # 112-5901135-8622631
IT WAS BOUGHT THROUGH AMAZON

Tona Hamilton
Tona Hamilton
April 16, 2020 11:37 am

Purchased Marcy NS-652 approximately three weeks ago, now the numbers on the LCD screen are only showing partially. I have removed the batteries, replaced them. Still have the same problem. How should I proceed? Thank you

wayne imanaka
wayne imanaka
April 7, 2020 5:01 am

Marcy,Magnetic-Resistance Recumbent Bike ME-709. Bike was in box for many yrs, decided to
put it together and use bike. Am 80+ yrs old. Knob that controls resistance on lowest level.How can adjustment be made to reduce pedal resistance. (Assembly Diagram 2. #11, lower tension cable. Is this an adjustable turn-buckle? Please advise. Thanks!

thomas j landwehr
thomas j landwehr
March 26, 2020 12:05 pm

bought a elliptical exerciser MARCY model NS-40501, finally had time to put together and had an issue . part no:21/R One collar on the upper pivot point was the wrong one . it wouldn’t let you slide over onto the rod . all I need is that plastic collar that can let the 21/R Slide on the shaft. please help

carl sandstrom
carl sandstrom
March 3, 2020 4:35 am

`Have only had my Marcy Upright exercise ME 708 for about a month. I definetly give it five stars. Best piece of exercise gear I have ever purchased. Kudos for the fine engineering making it very easy to assemble. A great purchase.

Dennis Rosenberg
Dennis Rosenberg
February 17, 2020 8:08 am

Having trouble putting dumbbell rack together D B R 86
Front crossbars fit the rear ones don’t line up

danny
danny
February 10, 2020 6:10 am

I would like the price for Right / Left butterfly attachment for Marcy – IMpex MWM-988.

Marilyn
Marilyn
August 30, 2019 4:29 am

Can the computer on the ME-109 be set to time and be held in that mode. It always starts in scam mode, hard to get to time only. That is all I want to see. Thank you

karen darling
karen darling
April 15, 2019 11:36 pm

Trying to assemble the magnetic resistance upright bike ME-708. The upper tension cable wire is not long enough to slide the wire through the slot on the bracket. The fitting does not reach the top of the bracket. The tension has been released with the tension control.

Rhonda Wideman
Rhonda Wideman
March 20, 2019 5:35 am

I just purchased and put together the Marcy Regenerating Magnetic Elliptical ME-704. Is there any other way to make the console operational besides starting your workout. I would like to program my input, weight, height etc before I start my work out because that is hard to do while you are in motion. Also if you miss step or slow you lose everything & you are back to all zeros, is there any way to prevent that? Thank you. Rhonda

Luther
Luther
March 5, 2019 4:47 am

My wife just recently purchased your MD-9010 and I have been tasked to put it together. I was wondering if there was a better installation guide, especially for the pulley and cable install. Thanks in advance.

Tracie Steadman
Tracie Steadman
April 15, 2016 3:48 am

Marcy
Magnetic Resistance
Recumbent Bike
ME-709
150901

Good Morn
My name is Tracie Steadman. I just purchased my recumbent bike.
It arrived today. I put it completely together.computer wire detached from inside computer.