Impex Fitness Customer Support

Impex Fitness leaves no stone unturned to provide its customer with the best support. The well trained and highly experienced customer care team of Impex Fitness put all its effort to help its customers. Call From Monday-Friday, 9am- 5pm or fill a query form to repairments, parts order, service or online support.

Call on its toll free customer care number to know in details about your desired fitness machine. Get service and also get repaired your Impex Fitness equipment parts by registering or putting an email on the customer support department. For ordering your desired Fitness equipment also you can call on the same toll free customer care number.

Customer Support Details of Impex Fitness

Head Office

Address : 2801 S. Towne Avenue, Pomona, CA – 91766
Phone No : 1-800-999-8899
Website :


For Product Registration Visit

23 Responses to “Impex Fitness Customer Support”

Tracie Steadman

Magnetic Resistance
Recumbent Bike

Good Morn
My name is Tracie Steadman. I just purchased my recumbent bike.
It arrived today. I put it completely wire detached from inside computer.


My wife just recently purchased your MD-9010 and I have been tasked to put it together. I was wondering if there was a better installation guide, especially for the pulley and cable install. Thanks in advance.

Rhonda Wideman

I just purchased and put together the Marcy Regenerating Magnetic Elliptical ME-704. Is there any other way to make the console operational besides starting your workout. I would like to program my input, weight, height etc before I start my work out because that is hard to do while you are in motion. Also if you miss step or slow you lose everything & you are back to all zeros, is there any way to prevent that? Thank you. Rhonda

karen darling

Trying to assemble the magnetic resistance upright bike ME-708. The upper tension cable wire is not long enough to slide the wire through the slot on the bracket. The fitting does not reach the top of the bracket. The tension has been released with the tension control.


Can the computer on the ME-109 be set to time and be held in that mode. It always starts in scam mode, hard to get to time only. That is all I want to see. Thank you


I would like the price for Right / Left butterfly attachment for Marcy – IMpex MWM-988.

Dennis Rosenberg

Having trouble putting dumbbell rack together D B R 86
Front crossbars fit the rear ones don’t line up

carl sandstrom

`Have only had my Marcy Upright exercise ME 708 for about a month. I definetly give it five stars. Best piece of exercise gear I have ever purchased. Kudos for the fine engineering making it very easy to assemble. A great purchase.

thomas j landwehr

bought a elliptical exerciser MARCY model NS-40501, finally had time to put together and had an issue . part no:21/R One collar on the upper pivot point was the wrong one . it wouldn’t let you slide over onto the rod . all I need is that plastic collar that can let the 21/R Slide on the shaft. please help

wayne imanaka

Marcy,Magnetic-Resistance Recumbent Bike ME-709. Bike was in box for many yrs, decided to
put it together and use bike. Am 80+ yrs old. Knob that controls resistance on lowest level.How can adjustment be made to reduce pedal resistance. (Assembly Diagram 2. #11, lower tension cable. Is this an adjustable turn-buckle? Please advise. Thanks!

Tona Hamilton

Purchased Marcy NS-652 approximately three weeks ago, now the numbers on the LCD screen are only showing partially. I have removed the batteries, replaced them. Still have the same problem. How should I proceed? Thank you

Derek R Conliffe


Linda Roberts

After reading the Impex Fitness Manual, I understood that the LCD screen would time-out after 4 minutes. However, if I want to readjust the seat after starting my program, the screen times-out as soon as I stop pedaling and I have to reset my program all over again. Is this the way it is supposed to work?

Lynn Rosa

I just got a ME-706. Love it. My only problem is my shoe size is to large for the pedals. I’m ordering new ones that have
a larger foot pad. I need to know if the shaft is 1/2″ or 9/16″ diameter.

virgil nikolas

Purchased DBR-56 from amazon on 6/19/2020. Product delivered on 6/20/2020 with no hardware package. Would like hardware package ASAP sent to: Virgil Nikolas
1420 20th ave. # 202
Longview Washington 98632 Thank You.

Janet Wolf

Distance and speed changed to kilometers and kilometers per hours. How do I change them back to miles and mph?


I would like to return the kettlebell that I ordered. It is not what I thought it would be.

David Jonathon Lewis

i have recently purchased what i believe to be an impex 3000 smith machine with peck deck and i am in need of a full replacement on the cables to restore this to its original state can you help please.
sincerely David Lewis

Michael Kirkmeyer

Purchased a Turbine Rower NS-6050RE. The damper does not close entirely, nor fully open. the opening ranges form 1 inch-3 inches. Also, explain resistance difference between open and shut. Problem 2 The readout screen never shuts off. It’s on, when there is no rowing activity.

turkia abdelal

i got a mercy multifunctional home gym delivered on aug 24th
order number 112-3038393-5249839
order total $ 830.00
i found one of the weights can not fit into the bar can we replace it


I just set up the Marcy JX-650W treadmill for my mother. She was walking on it and I explained how the safety cord worked. If she falls, it will stop the treadmill. So I showed her. And now the treadmill will not work. It’s reading E02. I have no idea what to do!


My Marcy JX-650W is reading code E02. It was working fine, I showed my Mother how the safety cord works so she’s not afraid. Once I pulled it, the treadmill stoped and now it won’t work. Please help


bought a marcy ns1201r on 5/20……have a thumping coming from the right side of the wheel…….sounds like it is getting louder, any help with this would be appreciated or led to a source that can

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